There's nothing worse about going to the grocery store and not being able to use all the coupons you planned on and a rude cashier to top it off. Those coupons Kroger gives you where you get $3.00 off your next grocery bill, your only allowed to use one at a time even though it doesn't say so on the coupon. I had four on Saturday, one was for $3.00 off $15.00 in frozen food items and three were for $3.00 of your next shopping order. I was so proud of myself, I had a stack of coupons totalling around $30.00. Including one .50 cent coupon for the Colgate toothpaste that was on sale for .98 cents, when the coupon is doubled, the toothpaste was free.
I hand the cashier the coupons and she begins inspecting the printable coupon and gives me a dirty look like I was handing her a fraudulent coupon. She begins scanning all the groceries looking annoyed there were so many groceries. When she is finished, she scans the coupons and hands me back the two coupons extra $3.00 coupons and says "you can't use all of these together. Only one coupon per shopping order." Okay, fine. Just change your tone is what I wanted to tell her. I just told her sorry, the coupon doesn't say you only use one. So she says, Well, the computer is telling me you can't use them together. There was no bagger, so my husband and I were bagging our own groceries. Which I don't have a problem doing, just don't be rude when I am bagging my own groceries. We could have been one of those customers who just stands there and lets the cashier ring the order up and then bag it by herself. She didn't even help when she finished with the order or even say thank you for bagging the groceries. No have a nice day or nothing.
She acted like it was an annoyance we were there. After spending all that money on groceries, feeling like your a burden to checking out in her lane is the last thing you want to deal with in the grocery store. I understand they don't get paid very much to work there. But, that is the job they chose and I was trying to be polite and helpful. Be polite back. After all, I am the customer and without the customers they don't have a job.
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ReplyDeleteThank you, so much for the nice comment. That's nice to hear. :)
ReplyDeleteAt that point, I would have said "okay, if I can't use them all at once, despite the fact that there is nothing stating that anywhere on the coupon, go ahead and refund $6 worth of stuff." Then I would have paid, and made her ring them in again, $3 each time, since those are technically separate shopping orders. If she was nicer, I wouldn't have made a big deal of it, but since she was so rude, I would have made her job as hard as possible, being as polite as possible of course. I can't stand rudeness on either side of the cash register.
ReplyDeleteI didn't even think of that. I was so thrown off by her rudeness. I apologized saying, I didn't know. So, I didn't see any reason for her to be rude considering I was polite. I will be sure not to go through her line again. But, I'm sure that will make her happy. lol
ReplyDeleteIf I were you, I'd check with corporate, or at least management, to see if what she told you is true--I've been given incorrect information by cashiers and even managers that don't know their own corporate policy about coupons, etc. I walked away and left about $100.00 worth of groceries at a WalMart once because they said they didn't take internet printed coupons. I left my groceries there when the CSM backed her up, but I spoke with an acutal manager later over the phone and pointed out to him that the Walmart Corporate coupon policy on their website contradicts the information they give out. He checked on it with corporate and called me back and apologized--even the store managers had been given incorrect info from their regional management. The next time I shopped there, I had the same issue, but luckily I had a printed copy of the policy with me. I seldom shop at WalMart these days, but I always keep a copy of their coupon policy in my coupon organizer.
ReplyDeleteGood idea. I will have to check on that. Thanks for the tip. :)
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