Sunday, February 27, 2011

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Sending Our Jobs Overseas

About a month ago, I did on post on our jobs being sent overseas. This is not my first post about companies sending our jobs overseas, nor will it be the last post about companies sending our jobs overseas. I will continue to discuss the issue as I find more companies who sent our jobs overseas.  Well, I have a new company to add to the list. Fifth Third Bank has their call center in the Philippines. Yes, my payment was late and they called to see if I would do a check by phone. Well automatically, I picked up on that I could barely understand a word she was saying. So, I asked "Where are you calling from?"  She proceeds to give me this bull shit line of where the head quarters is located. Well, if you knew me, you would know that isn't good enough for me and that is not the question I asked. I didn't ask where is the headquarters for Fifth Third Bank. I asked where was she. So, I asked her again. "Where are you physically sitting at right now?" She tells me the Philippines. She proceeds to verify my information. I told her "Have someone from Fifth Third Bank who is in the United States call me and verify my information if they need to." Then she still proceeds to try and get me to do a check by phone. Hell no, I will not give someone sitting in the Philippines my bank account information. So, I let her know that I will do the payment electronically and I refuse to do a payment over the phone with someone who is sitting in another country.

Then she proceeds to ask me "Why is the payment late?" Well, that is the last thing to ask me if your sitting in another country doing a job an American should be doing in the United States. I told her "If Fifth Third Bank and other banks didn't send our jobs overseas to other countries maybe they wouldn't have as many late payments, because more Americans would have jobs and could pay their bills on time." She thanked me for my time and asked me to call the 1-800 number after I made the payment. I asked her "Where does it go?" She said at our call center here. I laughed and said "I don't care if it is a 1-800 number, I refuse to call the Philippines about my account here in the United States. Not only that, she wanted me to call on Thursday and I kept telling her I'm doing the payment on Friday. I don't thing she understood what I was saying.

Well, they called me back on Friday night to ask about the payment. Another women proceeded to let me know the conversation is recorded, then asks me about the payment. So, I let her know I made the payment and how much. Then she tries to verify my information again. Of course, I didn't make it easy for her. So, I tell her tell someone from Fifth Third Bank in the United States to call me if they wish to verify my information, because I refuse to verify my personal information with someone sitting in the Philippines. I thanked her and then hung up on her.

All of this just really burns me up. What the hell kind of crappy wage are they paying them for it to be cheaper to lay off thousands of Americans and send their call centers overseas?  According to the Outsourcing Essentials, "For example, the average wage for telephone operators in the US is $12.57 per hour while their counterparts in India are paid less than a buck an hour. and Payroll clerks in the US are paid, on average, $15.17 per hour compared with between $1.50 and $2 per hour in India."

I am more than happy to hear the conversation is recorded and I really hope that these companies are listening to these recordings. So maybe they can hear about how unhappy we are they are using our money to fund overseas call centers. But, I am sure those unhappy customers recorded conversations never make it to Fifth Third employee decision makers. They are probably deleted.

In my previous post, Overseas Customer Service Centers, I started my list of companies who are sending their call centers overseas. I will continue to add to my list as I discover more companies who have laid off Americans and sent their call centers overseas. If you know of any companies, let me know so I can add them to the list. Ask them where they are physically located the next time you call or they call you. You will be surprised to know how many of these call centers are overseas. I find it difficult to believe this isn't upsetting and people aren't uncomfortable with giving someone overseas their personal information with identity theft and unemployment at an all time high.

 I wrote the White House a few months back about the recession and American companies sending our jobs overseas. Well, they have no response. Apparently, they don't have any answers. Nor do they care, nobody is doing anything to stop it or make it more difficult for them to send our jobs overseas. They are just giving them more tax breaks to send more jobs overseas. By now, we all know they are not using the money to create jobs. At least not in the United States.

I am a mama on a mission, blogging for change.

Direct TV- Your calling the PHILIPPINES when you call them! Ask & you will see.

IndyMac- They are calling you from INDIA!

Fifth Third Bank- When they call you, they are calling from the PHILIPPINES!

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