Tuesday, December 28, 2010

Direct TV's Call Center Is In The Philippines

This is exactly what I am talking about when I say all of our jobs are being sent overseas.  We have called Direct TV three times to change the address on our account. We cancelled our Direct TV and because someone doesn't seem to speak English enough to actually change the address. Direct TV charged our bank account $132.50 for an equipment charge because they didn't get the boxes back.  Well, they didn't get the boxes back because their employees at the their call center which is located in the PHILIPPINES didn't change the address when we called. I called again today because we haven't received the money back in our bank account or the boxes to send the equipment back. Why did we not received the boxes yet? Because they still didn't change the address to the correct address. She proceeds to read back our correct address with an apartment number. WE DON'T LIVE IN A APARTMENT. So, of course we still haven't received the boxes to ship back the equipment to Direct TV. The frustrating thing about this whole thing is they are blaming us for not calling them and making sure they had the correct address for the boxes to be shipped to. Well, dammit, we did! But, maybe they would know that if they could actually understand us when we are speaking to them!!! Try it sometime, when you get a customer service representative who has an accent, ask them "Where is your call center located?" and see what they tell you. This is frustrating as hell and it seems that there is nothing we can do about. But, you know what? It makes me think twice about returning back to Direct TV when our financial situation changes.

3 comments:

  1. I soooo hear ya! I'm a new follower from MBC and also a fellow Michigander! Woo-hoo! I'd love to have you follow Ad Bits if you like!
    www.adbits.blogspot.com

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  2. Thanks for stopping by. I hear ya about the job thing. I believe that our economy is really going to fail us this summer unless we can get the whole country to cry out to God.

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  3. I know. Really! Ur welcome. :)

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