My Awful Customer Service Experience With T-Mobile

I thought I would share my most recent run in with call centers overseas. Christmas Eve I called T-Mobile to do some changes on my account. Well of course, someone I could barely understand and who could barely understand me answered the phone. It took me three phone calls and an hour later to accomplish what I needed done on my account. The people on the other end kept putting me on hold and disconnecting me and had no idea what they were doing. Not only did they have no idea what they were doing, they were having a hard time understanding me, like I was speaking a foreign language to them.


Finally on the third call, what I asked for was completed. So, I asked for a supervisor to complain about how the phone calls were conducted. After a few minutes, the girl comes back to the phone to tell me they don't have a supervisor available. I was expecting that one, they never seem to have supervisors available in those overseas call centers. So, I asked to be transferred to the corporate office in the United States. They did transfer me amazingly without disconnecting me this time and I complained about the awful customer service I received.

It really irritates me when I am calling customer service and it is such a struggle to understand the person on the other end and they have a difficult time understanding you. It makes you feel like your business means nothing to them, because saving money means more to them than your experience with their company. Every since all these big companies have started sending their call centers overseas, customer service has gone straight down the tubes. Not to mention, the thousands of people who have been put out of a job so these companies can send their call centers overseas to pay their employees and $1 an hour. Our American dollars are being spent to employ thousands of people overseas and possibly even millions of people overseas, while the American people are sitting here losing everything they own. Lets not forget customer service has gone straight down the tubes. There is no such thing as a valued customer anymore. They just want your money, they don't care if we are satisfied with our customer service experience.

It is no wonder, so many companies have security breeches and our personal information is hacked. These countries they are using and sharing our personal information with doesn't have the ability to pay for the same software as the United States or take the same security measures as a customer service call center in the United States would take.

I am asking that anytime, someone reaches an overseas call center complain and complain loudly. This isn't going to stop until we complain about it. Voice your opinion, you have that right. Write about it, do whatever it takes to get your voice heard. As a mommy blogger, you have the ability to reach thousands of people with your blog, your twitter, facebook, and all your different blogging communities and groups you belong to. Use the resources you have available and demand change.

WOW Cable Is In The US

Well, I am always complaining about companies having their call centers overseas. Well, finally I can boast about a company that has the call center right here in the good old U.S.A., imagine that. I recently switched to WOW cable. I had to call today, because I think with all the wind and rain we were having trouble with our On Demand. What a nice surprise I had when I called, I got a a very pleasant customer service representative in Alabama. I could actually understand what she was saying and she could understand me. It makes me feel a little better about paying my cable bill know it's going to help pay the wages of Americans and not to build the economy in another country.

Overlooking companies moving their call centers and manufacturing plants overseas is what has played a huge role in our economy falling. You could probably walk through your house and have a very difficult time finding anything made in the United States. Take Levi's for example, there was no jean more American than a pair of Levi jeans. Well, not anymore. Almost all of our clothes, electronics, household items, and so on is made anywhere, but here. We shop and spend our money to pay people to work in another country. It is going to come to the point where there are very few jobs for Americans to work. Even some of our food comes from overseas. Maybe it's just me, but the quality of the clothes, household items and, etc. has seriously declined. Shoes wear out faster and clothing falls apart faster. They are even making them smaller. My 10 year old buys a small in her t-shirts out of the junior section. I have no idea how they expect that a junior small will even fit a teenager?

Even at the Smithsonian Museum, if you pick up a bust of President Lincoln or an American Flag, they are made in China. You go to gift shop in the Museum to get memento and they are made in China. How ridiculous is that?

The only way to fix this problem and bring jobs back to the United States is to charge the companies overseas a higher tax to ship the products back in the United States and only give tax breaks to the companies that solely operate in the United States. No more tax breaks for companies who send our jobs overseas. Make it more profitable for the companies to come back to the United States and more expensive for them to move their companies overseas and import their products back to the United States. You don't see people from other countries buying our products. So, why are we buying theirs? We are forced to, because our own government has allowed the companies to move overseas.

I did send emails out to the companies I did know had their call centers in overseas letting them know how displeased I was to know where my money was going and with my blog links to my posts on their companies. This time when IndyMac called, they called me from the United States because I told them I refuse to speak with someone overseas regarding an account my account in the United States. I don't trust their account security measures. If enough people took the time to send emails to the companies who have call centers overseas, then maybe it would make a difference. Without us spending our money supporting these companies they would go under. They are smart enough to know it. But, it will continue to go on unless someone stands up and tries to do something about it. I decided, I am tired of our call centers and jobs overseas. Every time I talk to a customer service representative I find out where they are located. If they are located overseas, I give them a hard time and refuse to talk to them. The conversations are recorded, it will eventually get back to the big decision makers of the companies. From working in a call center in the past, I know the banks and companies spot check the recorded conversations to see how the call center is functioning and handling their account. So, a big high five for WOW cable!

-Mama On A Mission

Overseas Customer Service Centers

If you have read any of my previous posts you are aware of my problem with companies sending our customer service call centers overseas. Well, today my mortgage company called and proceeded to tell me, this conversation is recorded and so on.... So, I told them good, tell IndyMac Bank to bring their customer service center back to the United States and I don't appreciate my money being used to employ people in India. I would prefer my mortgage money went to paying the salaries of United States Citizens and please play back this call for IndyMac bank, because I want them to know how I feel about them sending their customer service center overseas. As the man proceeds to read me back an incorrect email address as he is verifying information, I told him to call IndyMac Bank and get the right email address from them since they already have it because, I already receive account notifications to the correct email address. The man was seriously offended and wanted to know why I feel that way. Why do I feel that way? Millions of Americans are out of work and what is the major contributing source to Americans being unemployed? Corporations opening up companies and call centers overseas. He continued to argue with me. I asked him, "Why are you arguing with me? That's what you call customer service."  I am on a mission, every customer service center that calls me or I call them, I am going to ask them where their call center is located and proceed to tell them exactly how I feel about their customer service center being located overseas. I'm going to keep an ongoing list. If you know any call centers overseas, please let me know and please feel free to leave your opinion. I eventually plan on contacting the companies, here in the United States and let them know exactly how I feel. My thought is, if enough people object may be they will start bringing jobs back to the United States and stop sending our money overseas to pay people overseas to do what can be done here.  Think about it, someone overseas is sitting there in front of a computer with all your personal information in their computer. That is something, I am not to pleased with. How do I know I can trust them with all my personal information. Such as, my address with my date of birth and social security number. Someone can sit there and write it all down as the screens pop up. In the United States they constantly walk behind everyone watching what they do. I know that, because I worked for a call center before. How do I know they are doing the same overseas? After all, they are getting paid less to do the same job that was done here. A little food for thought.

Direct TV- Your calling the Philippines when you call them! Ask & you will see.
IndyMac Bank- When they call you, they are calling from India!